Performance with Care

Rinkoo has been designing programmes and interventions, facilitating/training for over 30 years. She has worked extensively with the Singapore Public Sector and has trained over 45,000 senior officials and customer service/front line staff across 62 statutory boards and 15 government agencies. She has also trained in more than 10 countries (including Thailand, Macau, Hong Kong, Mauritius, India, Vietnam, Laos, Ghana and Malaysia) skilling people in the key areas of Resilience, Customer Service/Customer Experience, EQ/Positive Psychology, Communication, Empathy and Leadership/Governance. In the last 5 years, she has contributed her strong design and delivery skills to also the private sector and social services both locally and globally.

Rinkoo is currently a Senior Consultant / Coach with The Resilience Institute [started in New Zealand 20 years ago by a medical doctor, Dr Swen Hansen] The Resilience Institute offers evidence-based resilience techniques and methods to inspire and uplift organisations. Rinkoo is also an Associate Trainer/Consultant with the Singapore Civil Service College [CSC] and during her full-time work there as a Principal Learning Consultant/Strategist she played a critical role driving the HRD function to develop people for a first-class Public Service. In total she has about 30 years of work experience across all sectors and brings with her transdisciplinary expertise which have been honed through two decades of experience designing and facilitating interventions at the whole of government and organizational levels. Rinkoo is also a Senior Curriculum Adult Educator with Institute of Adult Learning [IAL] At her available time, Rinkoo volunteers with Silver caregivers, The Caregivers Alliance Singapore and The Sree Narayana Mission